POLICY INFORMATION
Refund and Cancellation Policy
Effective date: October 30, 2026
Operator and effective date
Effective date: October 30, 2026 Operator: İsmet Akdenizli, an individual founder operating from Türkiye, postal contact published in Contact. Support and refund requests: akdenizlismet@gmail.com. Website: https://getpilotall.com.
1. Current purchasing status
PILOTALL provides standardized office-management software, not accounting, tax filing, insurance brokerage, personalized consulting, legal advice or financial advice. The commercial subscription is $75 USD base per office per month (5 active internal members included; $10 for each additional active internal member), with a seven-day free trial. No current founder grant is a paid purchase or a public trial.
2. Trial and monthly billing when checkout is enabled
The enabled checkout must clearly disclose the trial end, first charge, monthly renewal, applicable taxes and cancellation method before the customer agrees. Cancel before the disclosed trial ends to avoid the first charge. A trial is not restarted by reopening checkout. No payment authorization is created by viewing the website or demonstration. An authorized subscription renews monthly until canceled. Charges, payment timing and receipts must be supported by verified provider records. No customer should assume a payment succeeded from a return URL or a saved application label alone.
3. Canceling a subscription
Use the verified subscription-management method supplied with the purchase, or email support using the purchasing account address and order reference. If access to that address has been lost, request account verification without sending a password or full card number. We assess authority before changing a subscription. We do not require a customer to disclose a password to cancel. Cancellation stops future renewals once verified. Access normally continues through the verified paid period unless a refund, legal requirement or security restriction changes that period. A timely request for help canceling will be assessed from when it was received, not delayed solely by an internal processing queue. Keep the confirmation and contact support if the verified status does not reflect the request. Closing a checkout window, signing out or deleting a bookmark is not cancellation.
4. First-charge and subsequent-renewal refunds
For the first subscription charge after the trial, a customer may request a full refund within 14 calendar days of that first charge. The operator reviews the purchase and coordinates the refund with the payment provider. A request does not create an automatic refund or permit misuse. Applicable mandatory rights remain available beyond this voluntary window where the law requires them. Subsequent monthly renewals are ordinarily not refunded solely for unused time or a later change of mind. We review duplicate charges, unauthorized or erroneous charges, and material failure to provide the purchased service. A legally required remedy or an additional fair remedy may include correcting the issue, a full refund or an appropriate partial refund. Nothing in this policy excludes mandatory withdrawal, refund, charge-dispute or other nonwaivable rights.
5. Request process and timing
Email support with the purchasing account email, order/receipt reference, charge date and a brief explanation. Do not include full card details, identity documents, passwords or confidential client files. We aim to acknowledge requests within five business days, and will follow any shorter applicable legal deadline. We may request proportionate purchase verification or clarification. Refund approval, cancellation and office-data deletion are separate decisions. We explain the result and resulting access period. Once a refund is approved, processing and posting times depend on the payment provider and financial institution; we do not promise an unverified bank-posting date. Account closure and privacy requests are handled under the Privacy Policy.
6. Merchant-of-record coordination and rights
When activated, purchases processed by Lemon Squeezy are subject to its applicable buyer terms and its merchant-of-record responsibilities. Lemon Squeezy retains its own ability to review or issue refunds, including to reduce chargeback risk. Its discretion is not a promise that every buyer has a sixty-day refund entitlement. Our policy does not override mandatory law or prevent a customer from using a lawful provider or card-issuer dispute process. For unresolved issues, contact support. Governing-law and dispute provisions are stated in the Terms, subject to mandatory protections. Future changes apply prospectively and do not remove rights attached to an existing purchase.
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